how we work
a care-led process, similar to seeing a gp
we don’t rush to solutions. like a gp, we listen first, understand properly, then act in stages. not every client needs every stage, and nothing moves forward without agreement.
the general process
-
a first conversation to understand what’s happening and whether we’re a good fit.
cost
free -
a deeper discussion to understand context, pressures, and constraints.
cost
free or paid depending on complexity
(always agreed in advance) -
used when further clarification or prioritisation is needed before diagnosing.
cost
free or paid depending on scope
(always agreed in advance) -
a written diagnosis outlining what’s really going on, what’s causing the issues, and what’s working.
cost
paid
fee agreed in advance
paid upfront -
a short, real-world check to confirm the diagnosis before committing to deeper work.
this stage is about accuracy, not intensity.
includes
a small number of targeted actions
observation and feedback
a short summary of findings
cost
paid
charged at our hourly rate
usually 1–2 x 4-hour blocksif no meaningful movement or learning is observed, this fee is refundable.
-
a clear, scoped plan setting out what will be done, why, how long it will take, and what it will cost.
cost
paid
fee agreed in advance
paid upfront -
the main delivery phase, focused only on what’s been prescribed.
cost
paid
either:paid upfront in full, or
in rare cases, 75% upfront and 25% on completion
-
a structured pause to assess outcomes, learning, and next steps.
cost
included in the treatment fee -
lighter, ongoing support where useful, agreed and scoped in advance.
cost
paid
fixed monthly fee or scoped blocks of time
always agreed and paid upfront
not sure?
if you’re unsure what you need, we can start with a free initial conversation to understand where we’re at and see how best we might be able to help you.
additional info
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our standard rate is £40 per hour.
for the first 10 clients on our books, we offer a reduced rate of
£20 per hour.work is booked in 4-hour blocks.
-
all paid work is agreed in advance
payment is made upfront before work begins
standard approach: 100% upfront
rare exception: 75% upfront, 25% on completion
no open-ended work or surprise charges
-
we work like a gp:
➤ listen first
➤ diagnose properly
➤ test carefully
➤ treat only what’s needed
➤ review before continuing
care comes before action.
clarity comes before commitment.